DocsHub - Pricing & Investment Options

Product: DocsHub (Documentation Platform) Target Market: Training Providers, Tech Companies, Municipalities, Construction, Engineering Firms Version: 1.0 Last Updated: January 2025

🎯 PRICING PHILOSOPHY

DocsHub uses fixed monthly pricing (not per-user) to provide predictable costs and encourage organization-wide adoption. Unlike competitors who charge per-user (SharePoint, Confluence), our pricing is based on:

Content volume (number of pages/documents)
Storage needs (file attachments, images, videos)
Feature requirements (custom integrations, white-label, advanced support)

Why fixed pricing matters:

✅ No surprise bills when your team grows
✅ Encourage unlimited internal users (better adoption)
✅ Predictable budgeting (CFOs love this)
✅ No “user license management” overhead

💰 PRICING TIERS

Tier 1: Starter - R2,500/month

Best For:

Small training providers (1-2 SETA accreditations)
Startups and small tech companies (5-20 employees)
Small construction companies (project documentation)
NGOs with limited documentation needs

Includes:

✅ Up to 500 pages of documentation
✅ 10 GB storage (documents, images, PDFs)
✅ 10 custom users (named accounts with login)
✅ Unlimited viewers (read-only access, no login required)
✅ Custom subdomain (docs.yourcompany.co.za)
✅ Full-text search with instant results
✅ Mobile responsive design
✅ Email support (24-hour response time)
✅ SA data residency (Hetzner Cape Town)
✅ Daily backups (7-day retention)
✅ SSL certificate (HTTPS)
✅ Basic analytics (page views, popular pages)

Migration:

✅ Free migration for up to 100 pages (we do the work)
✅ Setup time: 1 week

Annual Payment Option:

Pay R25,000/year (save R5,000 = 2 months free)

Tier 2: Professional - R7,500/month

Best For:

Medium training providers (multiple SETA accreditations)
Growing tech companies (30-100 employees)
Construction firms (multiple projects, ISO compliance)
Engineering consultancies (technical documentation)
Organizations needing public-facing documentation

Includes everything in Starter, PLUS:

✅ Up to 2,000 pages of documentation
✅ 50 GB storage
✅ 25 custom users
✅ Custom domain (docs.yourcompany.co.za with full DNS control)
✅ White-label branding (your logo, colors, fonts)
✅ Advanced search (filters by section, date, author)
✅ Phone + email support (4-hour response time)
✅ Weekly backups (30-day retention)
✅ Advanced analytics (dashboards, user tracking, search queries)
✅ API access (webhooks for integrations)
✅ SSO (Single Sign-On) via Google Workspace or Microsoft 365
✅ Version control (track changes, rollback)
✅ Multi-language plugin (up to 3 languages)

Migration:

✅ Free migration for up to 500 pages
✅ Setup time: 2 weeks

Annual Payment Option:

Pay R75,000/year (save R15,000 = 2 months free)

Most Popular Tier ⭐ (70% of customers choose this)

Tier 3: Municipal - R15,000/month

Best For:

Municipalities (public transparency requirements)
Government departments (POPIA compliance)
Large training providers (national reach)
Large construction companies (ISO 9001, CIDB compliance)
Engineering firms (regulatory documentation)

Includes everything in Professional, PLUS:

✅ Unlimited pages of documentation
✅ 200 GB storage
✅ 100 custom users
✅ Priority support (2-hour response time)
✅ Dedicated account manager
✅ Advanced security (2FA, IP whitelisting, audit logs)
✅ Compliance documentation (POPIA, PAIA, audit trails)
✅ Custom workflows (approval processes for publishing)
✅ Advanced analytics (custom reports, compliance dashboards)
✅ Integration support (CRM, LMS, ERP systems)
✅ Multi-language support (up to 11 SA official languages)
✅ Quarterly compliance reviews

Migration:

✅ Free migration for up to 2,000 pages
✅ White-glove migration service (we handle everything)
✅ Setup time: 3-4 weeks

Annual Payment Option:

Pay R150,000/year (save R30,000 = 2 months free)

Tier 4: Enterprise - R25,000/month

Best For:

Large corporations (500+ employees)
National construction groups (multiple divisions)
Engineering conglomerates (multi-office operations)
Organizations needing custom development
Companies with complex integration requirements

Includes everything in Municipal, PLUS:

✅ Unlimited everything (pages, storage, users)
✅ 24/7 phone support (1-hour response time)
✅ Dedicated technical team
✅ Custom feature development (quoted separately)
✅ Advanced integrations (proprietary systems, APIs)
✅ Custom plugins (e-signatures, form builders, etc.)
✅ Uptime SLA (99.9% guaranteed)
✅ Disaster recovery (1-hour RTO)
✅ Training sessions (quarterly for your team)
✅ Custom analytics (business intelligence dashboards)
✅ Self-hosting option (we set up on your infrastructure)

Migration:

✅ Unlimited migration (any volume)
✅ Dedicated migration team
✅ Setup time: 4-6 weeks

Annual Payment Option:

Pay R250,000/year (save R50,000 = 2 months free)

📊 PRICING COMPARISON (DocsHub vs Competitors)

Per-User Pricing Trap

Most competitors charge per-user monthly fees. Here’s how costs escalate:

Users	SharePoint	Confluence	Notion	DocsHub Professional
10 users	R1,700/mo	R700/mo	R1,350/mo	R7,500/mo
25 users	R4,250/mo	R1,750/mo	R3,375/mo	R7,500/mo
50 users	R8,500/mo	R3,500/mo	R6,750/mo	R7,500/mo
100 users	R17,000/mo	R7,000/mo	R13,500/mo	R7,500/mo
250 users	R42,500/mo	R17,500/mo	R33,750/mo	R7,500/mo

Break-even point: DocsHub Professional saves money at 44+ users (vs SharePoint), 22+ users (vs Confluence), 30+ users (vs Notion)

Total Cost of Ownership (3-Year Comparison)

Cost Factor	SharePoint	Confluence	Google Workspace	DocsHub Professional
Licensing (50 users, 36 months)	R306,000	R126,000	R122,400	R270,000
Setup/Migration	R50,000	R30,000	R20,000	R0 (included)
Training	R40,000	R25,000	R15,000	R0 (included)
IT Support/Maintenance	R72,000	R36,000	R24,000	R0 (included)
Storage Overages	R18,000	R12,000	R15,000	R0 (included)
Plugin/Add-ons	R24,000	R18,000	R12,000	R0 (included)
TOTAL 3-YEAR COST	R510,000	R247,000	R208,400	R270,000

DocsHub savings over 3 years:

vs SharePoint: Save R240,000 (47% cheaper)
vs Confluence: R23,000 more (but SA data residency + better support)
vs Google Workspace: R61,600 more (but purpose-built for docs, POPIA compliant)

💡 ROI CALCULATIONS

Productivity Savings

Scenario: 50-person organization using scattered documentation (Google Drive, SharePoint, email)

Current State (Without DocsHub):

Each employee wastes 30 minutes/day searching for documents
50 employees × 0.5 hours/day × 22 working days/month = 550 hours/month wasted
At R500/hour average cost = R275,000/month in lost productivity

With DocsHub:

Search time reduced by 80% (30 min → 6 min)
Productivity savings: R220,000/month
DocsHub Professional cost: R7,500/month
Net monthly savings: R212,500
ROI: 2,833%
Payback period: 1.4 days ⚡

Compliance/Audit Savings

Scenario: Training provider preparing for SETA audit

Current State (Without DocsHub):

Staff spend 80 hours gathering scattered documentation for audit
Consultant fees to organize documentation: R35,000
Risk of audit failure due to missing/outdated docs: R150,000 potential loss (accreditation)
Total audit prep cost: R75,000-R185,000

With DocsHub:

All documentation centralized, searchable, audit-ready
Audit prep time: 10 hours (just review and export)
No consultant fees needed
Audit trail built-in (compliance proof)
Audit prep cost: R5,000
Savings per audit: R70,000-R180,000

Most training providers have 2-3 audits per year = R140,000-R540,000 annual savings

Onboarding Time Reduction

Scenario: Construction company with high staff turnover

Current State:

New site managers take 3 weeks to find all safety docs, procedures, project specs
Training inefficiency costs: R45,000 per hire (lost productivity during ramp-up)
10 new hires/year = R450,000 annual onboarding waste

With DocsHub:

Onboarding documentation centralized (safety, procedures, templates)
New hires find everything in 2 days
Onboarding efficiency cost: R6,000 per hire
Savings: R39,000 per hire × 10 hires = R390,000/year

DocsHub Professional cost: R90,000/year Net annual savings: R300,000 ROI: 333%

🎁 ADD-ONS & CUSTOM SERVICES

Custom Development (Enterprise Tier Only)

E-Signature Integration - R15,000 one-time setup

Integrate DocuSign or similar for document approvals
Use case: Engineering firms needing client sign-off on specs

Custom CRM/LMS Integration - R25,000-R50,000 (depending on complexity)

Sync documentation with your existing systems
Use case: Training providers connecting DocsHub to learner management system

Advanced Workflow Automation - R20,000-R40,000

Custom approval processes (e.g., “Quality Manager must approve before publishing”)
Use case: ISO-certified construction companies

Multi-Language Translation Management - R15,000 setup + R5,000/month

Professional translation workflow (English → Afrikaans → isiZulu, etc.)
Use case: Municipalities with 11 official language requirements

Custom Analytics Dashboard - R30,000

Business intelligence integration (Power BI, Tableau)
Use case: Large corporations tracking documentation usage across divisions

Professional Services

Training Sessions - R5,000 per session (3 hours)

On-site or virtual training for your team
Includes: Content creation best practices, navigation setup, permissions management

Content Strategy Consulting - R8,000 per day

We help you organize and structure your documentation
Includes: Information architecture, naming conventions, search optimization

Migration from Complex Systems - Custom quote

For organizations with 5,000+ pages or complex legacy systems
Typical cost: R2,500/1,000 pages

🔄 PRICING FLEXIBILITY

Annual Payment Discounts

All tiers offer 2 months free when paying annually:

Starter: R25,000/year (vs R30,000 monthly)
Professional: R75,000/year (vs R90,000 monthly) ⭐ Most popular
Municipal: R150,000/year (vs R180,000 monthly)
Enterprise: R250,000/year (vs R300,000 monthly)

Non-Profit Discount

Registered NGOs, SETAs, and non-profit training providers receive 20% discount on all tiers:

Starter: R2,000/month (was R2,500)
Professional: R6,000/month (was R7,500)
Municipal: R12,000/month (was R15,000)

Proof required: NPO certificate or SETA accreditation letter

Multi-Site Pricing

For organizations needing separate documentation sites (e.g., construction company with 5 regional offices):

Option 1: Separate Sites

Each site billed independently (e.g., 5 Starter sites = R12,500/month)

Option 2: Consolidated Enterprise Tier

Single Enterprise subscription covers unlimited sites
R25,000/month for all sites combined
Shared user management, centralized billing

Government/Parastatal Pricing

Government departments and parastatals can request custom government pricing aligned with PFMA requirements:

36-month contracts available
Invoice billing (NET 30 payment terms)
Tender-ready pricing (Request for Quotation available)

🚀 GETTING STARTED

Step 1: Free 14-Day Trial

All tiers include a free 14-day trial:

✅ Full feature access (no credit card required)
✅ We migrate up to 50 pages for free during trial
✅ 1-on-1 onboarding call with our team
✅ No obligation - cancel anytime

Start trial: https://docs.isutech.co.za/trial-signup (or contact info@isutech.co.za)

Step 2: Choose Your Tier

Not sure which tier fits your needs? Use this decision tree:

Start with Starter if:

❓ You have fewer than 500 pages of documentation
❓ Your team has 5-20 people
❓ You’re a small organization testing documentation platforms

Choose Professional if:

❓ You need white-label branding (your logo/colors)
❓ Your team has 20-100 people
❓ You need API integrations or SSO
❓ You’re a training provider, tech company, or construction firm

Select Municipal if:

❓ You’re a government entity or municipality
❓ You need compliance features (POPIA, audit trails)
❓ You require multi-language support (11 SA languages)
❓ You have 100+ users or unlimited pages

Go Enterprise if:

❓ You need custom development or integrations
❓ You have 500+ employees or multiple divisions
❓ You require 24/7 support with 1-hour response SLA
❓ You want self-hosting option on your infrastructure

Still unsure? Book a 15-minute consultation: info@isutech.co.za

Step 3: Migration & Onboarding

Once you select a tier:

Week 1: Discovery

Audit your current documentation (Google Drive, SharePoint, file servers)
Map content structure and navigation
Identify users and permissions

Week 2-3: Migration

We migrate all content, images, attachments, formatting
Set up custom domain and branding
Configure users and permissions

Week 4: Training & Launch

1-hour training session for your team
Review migrated content and request changes
Go live - your team gets login credentials

Ongoing: We handle updates, backups, security, and support

📞 PAYMENT & BILLING

Payment Methods

✅ Debit order (preferred - automatic monthly billing)
✅ Credit card (Visa, Mastercard via Stripe)
✅ EFT/Bank transfer (invoice billing for annual plans)
✅ Purchase order (government and corporate clients)

Billing Terms

Monthly plans: Billed on the 1st of each month
Annual plans: Billed upfront (2 months free)
Cancellation: 30 days’ notice required (no penalties)
Upgrades: Prorated - pay only the difference
Downgrades: Effective next billing cycle (no refunds)

Invoicing

Invoices emailed on 1st of each month
NET 7 payment terms (30 days for government)
Late payment fee: 2% per month
Tax invoice provided (VAT registered)

🤝 SERVICE LEVEL AGREEMENT (SLA)

Uptime Guarantee

Tier	Uptime SLA	Downtime Allowance	Compensation
Starter	99.5%	3.6 hours/month	10% credit if missed
Professional	99.7%	2.2 hours/month	15% credit if missed
Municipal	99.9%	43 minutes/month	25% credit if missed
Enterprise	99.95%	21 minutes/month	50% credit if missed

Support Response Times

Tier	Email Support	Phone Support	Emergency Response
Starter	24 hours	N/A	48 hours
Professional	4 hours	8 hours	24 hours
Municipal	2 hours	4 hours	2 hours
Enterprise	1 hour	1 hour	1 hour (24/7)

Backup & Recovery

Tier	Backup Frequency	Retention	Recovery Time
Starter	Daily	7 days	24 hours
Professional	Daily	30 days	4 hours
Municipal	Hourly	90 days	2 hours
Enterprise	Continuous	1 year	1 hour

❓ FREQUENTLY ASKED QUESTIONS

Q: Can I upgrade or downgrade my plan?

A: Yes. Upgrades are prorated (pay only the difference). Downgrades take effect at your next billing cycle (no refunds for current period).

Q: What happens if I exceed my page limit?

A: We’ll notify you at 80% usage. You can either upgrade to the next tier or we’ll add overage fees: R5/page/month for Starter, R3/page/month for Professional.

Q: Do you offer refunds?

A: We offer a 14-day free trial (no credit card required). After you become a paying customer, we don’t offer refunds but you can cancel anytime with 30 days’ notice.

Q: Can I export my data if I cancel?

A: Yes. You get a full MkDocs export (markdown files + assets) that you can self-host or migrate to another platform. You’re never locked in.

Q: Is there a setup fee?

A: No setup fees. Migration is included for all tiers (up to specified page limits).

Q: Do you charge per user?

A: No. We charge based on content volume and features, not users. This encourages organization-wide adoption.

Q: What if I need more than 100 users (Municipal tier)?

A: Move to Enterprise tier (unlimited users) or we can create a custom plan for your needs.

Q: Can I pay via tender/RFQ process?

A: Yes. We work with government and parastatals on tender processes. Contact info@isutech.co.za for RFQ templates.

Q: Do you offer white-label reselling?

A: Yes (Enterprise tier). If you’re an agency or consultant wanting to resell DocsHub to your clients, contact us for partner pricing.

Q: Can I self-host DocsHub on my servers?

A: Yes (Enterprise tier). We’ll set up DocsHub on your infrastructure and provide ongoing support for a R25,000 one-time setup fee + optional R5,000/month maintenance retainer.

Q: What if I have seasonal usage (e.g., peak audit season)?

A: We offer short-term upgrades (3-6 months). Example: Professional customer upgrades to Municipal for 3 months during audit season, then downgrades back.

🎯 PRICING DECISION GUIDE

For Training Providers / NGOs

Size	Recommended Tier	Monthly Cost
Small (1-2 SETAs)	Starter	R2,000 (NPO discount)
Medium (3-5 SETAs)	Professional	R6,000 (NPO discount)
Large (National, 5+ SETAs)	Municipal	R12,000 (NPO discount)

For Tech Companies

Size	Recommended Tier	Monthly Cost
Startup (5-20 employees)	Starter	R2,500
Growing (30-100 employees)	Professional	R7,500
Established (100-500 employees)	Municipal	R15,000
Enterprise (500+ employees)	Enterprise	R25,000

For Construction Companies

Size	Recommended Tier	Monthly Cost
Small (CIDB 1-4, 1-2 projects)	Starter	R2,500
Medium (CIDB 5-7, 3-10 projects)	Professional	R7,500
Large (CIDB 8-9, 10+ projects, ISO certified)	Municipal	R15,000
National Groups (Multiple divisions)	Enterprise	R25,000

For Engineering Firms

Size	Recommended Tier	Monthly Cost
Small Consultancy (1-2 disciplines)	Starter	R2,500
Medium Firm (3-5 disciplines, 20-100 staff)	Professional	R7,500
Large Firm (Multi-discipline, 100+ staff)	Municipal	R15,000
National/Multi-Office	Enterprise	R25,000

For Municipalities / Government

Size	Recommended Tier	Monthly Cost
Small Local Municipality	Municipal	R15,000
Medium Metro	Municipal	R15,000
Large Metro (Multi-department)	Enterprise	R25,000
Provincial/National Department	Enterprise (custom)	Custom quote

📧 CONTACT SALES

Ready to get started?

📧 Email: info@isutech.co.za 📞 Technical Support: support@isutech.co.za 🌐 Website: https://www.isutech.co.za 📚 Docs: https://docs.isutech.co.za

Request a quote: Include your organization size, documentation volume, and preferred tier

Schedule a demo: We’ll show you DocsHub live and answer all your questions (15-20 minutes)

Start free trial: No credit card required - full feature access for 14 days

Version History:

v1.0 (January 2025): Initial pricing structure with 4 tiers, construction/engineering expansion

Related Resources:

Email Templates: /docs/products/docshub/sales/email-templates.md
Demo Script: /docs/products/docshub/sales/demo-script.md
Objection Handling: /docs/products/docshub/sales/objection-handling-guide.md
Use Cases: (Coming next - construction and engineering case studies)

Pricing subject to change. Current customers locked in at signup rates (no price increases for existing contracts).