Operations Hub
Operations Hub
Section titled “Operations Hub”Policies, Procedures & Internal Processes
Section titled “Policies, Procedures & Internal Processes”Last Updated: November 8, 2025 Version: 1.0 Owner: Operations Lead
🎯 Purpose
Section titled “🎯 Purpose”This hub contains all internal operational documentation - company policies, standard procedures, workflows, and templates for running the business effectively.
📂 Directory Structure
Section titled “📂 Directory Structure”/operations/├── README.md (this file)├── policies-procedures/ # Company policies├── workflows/ # Process documentation├── templates/ # Operational templates└── meeting-notes/ # Meeting records📚 Quick Links
Section titled “📚 Quick Links”| I Need To… | Go To… |
|---|---|
| Manage DocuHub deployment | DocuHub CLI Reference |
| Manage Hetzner server | Hetzner Server Guide |
| Learn tmux (terminal multiplexer) | tmux Tutorial |
| Find company policy | /policies-procedures/ |
| Follow a process | /workflows/ |
| Take meeting notes | /templates/meeting-notes-template.md |
| Create new SOP | /templates/sop-template.md |
📋 Document Categories
Section titled “📋 Document Categories”1. Policies & Procedures
Section titled “1. Policies & Procedures”Purpose: Company-wide policies and compliance documentation
Contents:
- Company policies (HR, IT, security, etc.)
- Compliance requirements (POPIA, B-BBEE, etc.)
- Governance documentation
2. Workflows
Section titled “2. Workflows”Purpose: Standard operating procedures (SOPs)
Contents:
- Business development process
- Project delivery methodology
- Client onboarding workflow
- Document approval workflow
- Hiring process
3. Templates
Section titled “3. Templates”Purpose: Reusable operational templates
Contents:
- Meeting notes template
- Status report template
- SOP template
- Policy template
4. Meeting Notes
Section titled “4. Meeting Notes”Purpose: Records of team meetings and decisions
Contents:
- Weekly team meetings
- Monthly reviews
- Strategic planning sessions
- Client meetings
Naming Convention: YYYY-MM-DD-meeting-type-notes.md
✅ Operations Best Practices
Section titled “✅ Operations Best Practices”- Follow established procedures - Don’t reinvent processes
- Document changes - If you improve a process, update the documentation
- Suggest improvements - Processes should evolve based on learnings
- Stay compliant - Follow all policies and compliance requirements
Operations Hub maintained by iSu Technologies Operations Team Last Updated: November 8, 2025