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Employee Onboarding Guide

Employee Onboarding Guide

Section titled “Employee Onboarding Guide”

Your First 30 Days at iSu Technologies

🎯 Welcome!

Section titled “🎯 Welcome!”

Congratulations on joining iSu Technologies! This guide will help you navigate your first 30 days and set you up for success.

Our Mission: Build exceptional software solutions that solve real problems for South African organizations.

Our Values:

  • Excellence: High standards in everything we do
  • Integrity: Honest, ethical, transparent
  • Innovation: Embrace new ideas and technologies
  • Collaboration: Team success over individual success
  • Customer Focus: Solve real problems, deliver real value

✅ PRE-DAY 1: Before You Start

Section titled “✅ PRE-DAY 1: Before You Start”

You should have received:

  • Employment contract (signed)
  • Welcome email with start date/time
  • Equipment list (laptop, peripherals)
  • IT setup instructions
  • This onboarding guide

If missing anything: Contact hr@isutech.co.za

📅 DAY 1: Welcome & Setup

Section titled “📅 DAY 1: Welcome & Setup”

Morning (9:00 AM - 12:00 PM)

Section titled “Morning (9:00 AM - 12:00 PM)”

9:00 AM - Welcome Meeting (Manager)

  • Meet your manager
  • Office/remote workspace tour
  • Team introductions
  • Review this onboarding plan

10:00 AM - IT Setup

  • Laptop and equipment setup
  • Email account (name@isutech.co.za)
  • Access to:
    • GitHub (source code)
    • Documentation Hub (docs.isutech.co.za)
    • Project management tool
    • Communication tools (Slack/Teams)
    • Calendar
  • Password manager setup
  • 2FA enabled on all accounts

11:00 AM - HR Onboarding (HR Team)

  • Complete employment paperwork
  • Benefits overview
  • Payroll setup (bank details)
  • Leave policy review
  • Sign code of conduct
  • POPIA compliance acknowledgment

Afternoon (1:00 PM - 5:00 PM)

Section titled “Afternoon (1:00 PM - 5:00 PM)”

1:00 PM - Company Overview (Leadership)

  • iSu Technologies history and vision
  • Product portfolio (ThriveSend, AssessFlow)
  • Current projects and clients
  • Company structure and departments
  • Q&A

2:00 PM - Product Training

  • ThriveSend B2B2G demo
  • AssessFlow demo
  • Customer stories and use cases
  • Competitive landscape

3:00 PM - Documentation Review

  • Tour of Documentation Hub
  • Key documents to read:
    • Code of Conduct
    • Remote Work Policy
    • Product overviews
  • Bookmark frequently used pages

4:00 PM - Development Environment Setup (Developers)

  • Clone repositories
  • Install dependencies
  • Run local development servers
  • Test database setup
  • First successful build

End of Day 1 Checklist:

  • All accounts created and accessible
  • Laptop fully set up
  • HR paperwork completed
  • Read code of conduct
  • Met your team
  • Development environment working (if developer)

📅 WEEK 1: Foundations (Days 2-5)

Section titled “📅 WEEK 1: Foundations (Days 2-5)”

Goals for Week 1:

Section titled “Goals for Week 1:”
  • Understand products and technology stack
  • Complete training modules
  • Make first small contribution
  • Establish daily routines

Day 2: Deep Dive

Section titled “Day 2: Deep Dive”

Morning:

Afternoon:

  • Shadow team member (pair programming or sales call)
  • Attend daily standup
  • Set up 1:1 with manager (recurring weekly)

Day 3: First Contribution

Section titled “Day 3: First Contribution”

Developers:

  • Pick “good first issue” from backlog
  • Create feature branch
  • Submit first pull request (even if small fix)
  • Go through code review process

Sales/Marketing:

  • Practice product demo with colleague
  • Roleplay objection handling
  • Review CRM system

Operations:

  • Review internal processes
  • Complete assigned admin tasks
  • Shadow key workflows

Day 4: Team Integration

Section titled “Day 4: Team Integration”
  • Attend all team meetings (standup, planning, etc.)
  • Introduce yourself in team chat
  • Schedule coffee chats with 3-5 team members
  • Ask questions freely (there are no dumb questions!)

Day 5: Week 1 Review

Section titled “Day 5: Week 1 Review”

End of Week Check-in with Manager:

  • Review first week experience
  • Address any blockers or concerns
  • Set goals for Week 2
  • Feedback on onboarding process

Self-Assessment:

  • Do I understand our products?
  • Do I know how to get help?
  • Am I comfortable with my tools?
  • Do I feel welcomed by the team?

📅 WEEK 2-3: Building Momentum

Section titled “📅 WEEK 2-3: Building Momentum”

Goals:

Section titled “Goals:”
  • Ship meaningful work to production
  • Build relationships across teams
  • Deepen product/domain knowledge
  • Establish productivity rhythm

Key Activities:

Section titled “Key Activities:”

Week 2:

  • Take ownership of first real feature/project
  • Present work in team demo/showcase
  • Complete all required training:
    • POPIA compliance training
    • Security awareness training
    • Product knowledge certification
  • Attend client meeting or demo (observer)

Week 3:

  • Lead daily standup (1 day)
  • Complete feature and deploy to production
  • Provide feedback on onboarding experience
  • Start contributing to documentation (improve what you learned)

📅 WEEK 4: 30-Day Review

Section titled “📅 WEEK 4: 30-Day Review”

Formal Review Meeting with Manager

Section titled “Formal Review Meeting with Manager”

Discussion Topics:

  1. Accomplishments: What have you shipped/achieved?
  2. Challenges: What’s been difficult?
  3. Learning: What have you learned?
  4. Goals: What do you want to achieve in next 60 days?
  5. Feedback: How can we improve onboarding?

Expected Outcomes by Day 30:

  • Shipped at least one feature to production (developers)
  • Closed at least one deal or generated qualified leads (sales)
  • Completed at least one project deliverable (operations)
  • Comfortable with daily workflows
  • Integrated with team
  • Clear 60-day goals set

🎓 Required Training (Complete by Day 30)

Section titled “🎓 Required Training (Complete by Day 30)”

All Employees

Section titled “All Employees”
  • POPIA Compliance (2 hours) - SA data protection law
  • Security Awareness (1 hour) - Phishing, passwords, 2FA
  • Code of Conduct (30 min) - Professional standards
  • Product Knowledge (3 hours) - ThriveSend + AssessFlow

Role-Specific Training

Section titled “Role-Specific Training”

Developers:

  • Code Review Process (1 hour)
  • Testing Best Practices (2 hours)
  • Security Best Practices (2 hours) - OWASP, secure coding
  • Git Workflow (1 hour) - Branching, PRs, merging

Sales/Marketing:

  • Demo Certification (4 hours) - Practice until fluent
  • ROI Calculator Training (1 hour) - Use confidently
  • CRM System (2 hours) - Salesforce/HubSpot mastery
  • Competitive Analysis (2 hours) - Know the landscape

💡 Tips for Success

Section titled “💡 Tips for Success”

First 30 Days Do’s

Section titled “First 30 Days Do’s”

✅ Ask questions - Lots of them. Write them down, ask in standup or 1:1 ✅ Take notes - Document processes as you learn them ✅ Be proactive - Volunteer for tasks, offer help ✅ Ship early - Small contributions are still contributions ✅ Build relationships - Get to know your teammates ✅ Give feedback - Help us improve onboarding

First 30 Days Don’ts

Section titled “First 30 Days Don’ts”

❌ Don’t work in isolation - You’re part of a team ❌ Don’t skip meetings - Attend everything in first month ❌ Don’t be afraid to fail - Mistakes are learning opportunities ❌ Don’t overpromise - It’s okay to say “I don’t know yet” ❌ Don’t work excessive hours - Pace yourself, this is a marathon

📞 Who to Contact

Section titled “📞 Who to Contact”
Need Help WithContactHow
HR questionsHR Teamhr@isutech.co.za
IT/access issuesIT Supportit@isutech.co.za
Technical questionsTech Lead[SLACK CHANNEL]
Product questionsProduct Manager[SLACK CHANNEL]
General questionsYour Manager1:1 or Slack DM
Security concernsSecurity Teamsecurity@isutech.co.za (urgent)
Urgent issuesOn-call[ON-CALL NUMBER]

🎯 30-60-90 Day Goals Framework

Section titled “🎯 30-60-90 Day Goals Framework”

Days 1-30 (Learning)

Section titled “Days 1-30 (Learning)”

Goal: Understand the business, products, and team Success: Ship first feature, complete training, integrate with team

Days 31-60 (Contributing)

Section titled “Days 31-60 (Contributing)”

Goal: Become productive team member Success: Consistent contributions, minimal supervision needed, mentor newer hire

Days 61-90 (Leading)

Section titled “Days 61-90 (Leading)”

Goal: Take ownership and lead initiatives Success: Lead project/feature, identify improvements, mentor others

📋 Onboarding Checklist (Complete Copy)

Section titled “📋 Onboarding Checklist (Complete Copy)”

Pre-Day 1

Section titled “Pre-Day 1”
  • Contract signed
  • Equipment ordered
  • Accounts created
  • Welcome email sent

Day 1

Section titled “Day 1”
  • Welcome meeting with manager
  • IT setup complete
  • HR paperwork complete
  • Code of conduct signed
  • Team introductions
  • Development environment working

Week 1

Section titled “Week 1”
  • Product training complete
  • First contribution submitted
  • Attended all team meetings
  • Read key documentation
  • Week 1 review with manager

Week 2-3

Section titled “Week 2-3”
  • Shipped feature to production
  • Completed required training
  • Attended client meeting/demo
  • Built cross-team relationships

Day 30

Section titled “Day 30”
  • 30-day review with manager
  • All training completed
  • 60-day goals set
  • Feedback provided on onboarding

📊 Onboarding Success Metrics

Section titled “📊 Onboarding Success Metrics”

We measure onboarding success by:

  • Time to first contribution: Target 5 days
  • Time to production deploy: Target 15 days
  • Training completion rate: Target 100% by Day 30
  • 30-day retention: Target 95%
  • Onboarding satisfaction: Target 4.5/5

Your feedback matters! Complete the onboarding survey after 30 days.

🚀 Beyond Day 30

Section titled “🚀 Beyond Day 30”

Onboarding doesn’t stop at 30 days. Your first 90 days are critical for long-term success.

60-Day Goals:

  • Lead a feature or project end-to-end
  • Mentor a newer team member
  • Identify and implement one process improvement

90-Day Goals:

  • Operate independently with minimal supervision
  • Contribute to strategic discussions
  • Be seen as subject matter expert in one area

Welcome to iSu Technologies! We’re excited to have you on the team. Questions? Ask your manager or hr@isutech.co.za

Last Updated: 09/11/2025